Legal notice of the Hotel Le Richemont

The website accessible, in particular, at www.hotel-richemont.com (hereinafter referred to as the "Site") is published by HOTELIERE MONCEAU (hereinafter referred to as "Hôtel Le Richemont"), a Société par actions simplifiée (simplified joint stock company), registered with the Paris Register of Commerce and Companies under number Paris B 951 410 455 and whose registered office is located at 8 Rue Bellini, 75016 Paris; telephone number +33 1 45 82 84 84; intra-community VAT number: FR 72951410455.

Access to the Site and use of its content are subject to the terms of use described below. By accessing and browsing the Site, you accept the following terms and conditions without reservation.

Publishing company: Hôtel Le Richemont

URL: www.hotel-richemont.com
Company: Hôtel Le Richemont
Legal form : Société par actions simplifiée
SIRET : 95141045500012
Share capital: €1,000.00
RCS : Paris B 353 600 802
Intracommunity VAT no.: FR 72951410455
APE Code: Hotels and similar accommodation (5510Z)
Phone: +33 1 45 82 84 84
E-mail: info@hotel-richemont.com

WEBSITE HOST

URL: www.ovh.com
Company: OVH
Legal form: Simplified joint stock company (SAS)
HEAD OFFICE : 2 rue Kellermann - 59100 Roubaix - France
SIRET: 424 761 419 00045
SHARE CAPITAL: €10,069,020
RCS : Lille Métropole 424 761 419
Intra-Community VAT: FR 22 424 761 419
APE Code: 6311Z
Tel : +33 9 72 10 10 07
Email: cil@ovh.net

Terms of use

This Site is proposed in different web languages (HTML, HTML5, Javascript, CSS, etc...) for a better comfort of use and a more pleasant graphics, we recommend you to use modern browsers such as Internet explorer, Safari, Firefox, Google Chrome, etc....

We make every effort to provide reliable information and to keep the content of the Site up to date. However, errors or omissions may occur. Users should therefore check the accuracy of the information provided, and can notify us of any modifications to the Site they deem necessary.

Intellectual property

The Site as a whole, as well as each of its component parts (in particular, texts, diagrams, tree structures, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) constitute intellectual works protected by the French Intellectual Property Code as well as by any other applicable international legislation.

The Hôtel Le Richemont is the only party entitled (directly or through licenses or authorizations) to use the elements making up the Site, the domain names, trademarks, models, etc., as well as the images and editorial content reproduced therein.

The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or broadcasting for purposes other than consultation and use of the Site on a personal and private basis by the Internet user for non-commercial purposes, is strictly forbidden. Violation of these provisions exposes its author to the penalties provided for both by the French Intellectual Property Code, in particular for copyright infringement, and by the French Civil Code in terms of civil liability.

Responsibility

Hôtel Le Richemont makes every effort to ensure to the best of its ability the accuracy and updating of the information published on the Site, the content of which it reserves the right to modify at any time and without notice.

Hypertext links

The Site provides links to other websites or other resources available on the Internet. Hôtel Le Richemont has no means of controlling these external websites available on the Internet. Hôtel Le Richemont is not responsible for the availability of such external sites and sources, nor does it guarantee them. It cannot be held responsible for any damage whatsoever resulting from the content of these external sites or sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with such use shall be borne entirely by the Internet user, who must comply with their conditions of use.

In the event that a user or visitor wishes to set up a hyperlink to the Hôtel Le Richemont Site, he/she should send an e-mail to the Site to request the creation of a hyperlink. Hôtel Le Richemont reserves the right to accept or refuse a hyperlink without having to justify its decision.

Site availability

The Hôtel Le Richemont makes every effort to keep the Site permanently accessible, but is under no obligation to do so. The Hôtel Le Richemont may therefore interrupt access to the Site, in particular for maintenance or updating purposes, or for any other reason, in particular technical or editorial, without prior notice or information to Internet users, and cannot be held liable for the consequences of such interruptions, either to Internet users or to any third party.

Furthermore, Hôtel Le Richemont shall not be held liable if Internet users are unable to access all or part of the Site due to any technical fault or problem, including but not limited to :

Internet network failure and/or congestion,
Failure of Internet service providers,
Human or electrical error,
Any malicious intervention,
Any software or hardware malfunction,
A case of force majeure.

Services provided

All the company's activities and information are presented on our Site.

Hôtel Le Richemont endeavors to provide information on the Site that is as accurate as possible. The photographs on the Site are not contractual.

How to handle complaints

For all questions related to the proper execution of a Service booked on the Site (requests for additional information, modification or cancellation of a reservation), the Client is invited to contact the Hotel directly: the Hotel's contact information is indicated in the e-mail and the reservation confirmation page and on the Hotel's page on the Site.

For any remarks and/or complaints relating to a reservation of a Service on the Site (complaint, non-performance or poor performance of the Service), the customer service department is at your disposal:

By telephone, 7 days a week, 24 hours a day, at +33 1 45 82 84 84 (price of a local call);
By e-mail, to the following hotel address: info@hotel-richemont.com ;
By post, to the following address: Hôtel Le Richemont, 17, rue Jean Colly, 75013 Paris - FRANCE.

To facilitate the processing of claims, it is recommended that claims relating to the non-performance or improper performance of the Services be addressed to the customer service department in writing within eight (8) days of the date of performance of the Service.

In its relations with the customer service, the Customer undertakes to remain courteous and not to make any derogatory remarks towards the establishment or its employees/collaborators, in compliance with the rules of common sense and politeness. Hôtel Le Richemont reserves the right to take any appropriate action against the Customer in the event of prejudicial or reprehensible behaviour (in particular, unfortunate, malicious or insulting behaviour) towards the establishment, the entities of its group or its employees or collaborators.

Consumer mediator

The Customer is informed by the Hôtel Le Richemont of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code.

Once you have referred the matter to the Hôtel Le Richemont, and in the absence of a conclusive response within 60 days, you may refer the matter to the mediator using the contact details below or on their website. You can also find out how to contact them there.

Mediator: CM2C (cm2c.net)

Phone number: +33(0)1 89 47 00 14

Address: 14 Rue Saint Jean 75017 Paris

SIRET: N°831 213 871 00013

Legal status: Association Déclarée

To find out how to contact the Mediation officer, click on the following link: How to report a consumer dispute to CM2C (https://www.cm2c.net/comment-nous-saisir.php)
The Mediation officer's referral form can be accessed via the following link: Reporting a consumer dispute (https://www.cm2c.net/declarer-un-litige.php)

The Hôtel Le Richemont also informs the Customer of the existence of a European Online Dispute Resolution platform ("RLL") to which he/she may have recourse. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/.

Litigation

This Site terms and conditions are governed by French law, and any dispute or litigation that may arise from the interpretation or execution thereof shall be the exclusive jurisdiction of the courts having jurisdiction over the company's registered office. The reference language for the settlement of any disputes is French.

List of opposition to the telephone discharge

In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register, free of charge, on a telephone canvassing opposition list. This list is accessible via the following website: www.bloctel.gouv.fr.

General terms and conditions of sale

Please refer to the Sales conditions of rate on our booking engine or on the Terms and Conditions of Sale included in your booking confirmation e-mail.

You can find our privacy policy HERE